Due to the nature of our product we do not accept returns, exchanges, or refunds. All sales are Final. We cannot replace your lenses or issue a refund if you do not like the color or the parameters you have ordered are not suitable for your eyes. When ordering from our online store, you are confirming that you have consulted your Eye Care Specialist. We can only accept returns if the lenses are found to be factory defective.
Defective Contact Lenses
Goods received within 7 days are returnable or exchangeable if and only if the product have defect. The first day of grace period starts from the day of the products arrived in the hand of customers. The definitions of defects are as follow:
1. Lens was torn or broken in SEALED bottle
2. Lens was in odd shape in SEALED bottle
3. Lens was expired in SEALED bottle
If the product (contact lenses) purchased becomes defective within 7 (seven) days from the date of receipt, the customer should contact IngeniousBay (info@ingeniousbay.com) and report it for clarification. Not considered for warranty purposes: tears, cracks, mold, improper handling, inadequate aseptic products, or proteins and bacteria.
In the rare event where the lenses you receive are factory defective, we will exchange the lenses free of charge. Defective contact lenses may only be exchanged for the exact same color and series of lens. Please note that the defective lenses will have to be returned before we can exchange them. If your contact lenses are defective please notify us right away (within 7 calendar days of receiving your shipment, we don’t accept returns after 7 calendar days). When returning defective lenses, customer must send the lenses in a appropriate lens storage and stored properly in the blister pack.
IngeniousBay will not entertain any complaints after the 7 days grace period.
Shipping charges for returns of defective lenses will be carried by the customer. After that, if the customer requests a refund, we will offer a partial refund of 60%, refunded 48 hours after the request.
All Sales Are Final / Refund Policy
All sales are final. Returns/exchanges will only be permitted if products are defective and in SEALED container or your package returned back to us from custom during transit to international.
In the case of a return or exchange the buyer is responsible for all shipping costs, and must provide a tracking number to IngeniousBay
* Shipping costs will not be refunded.
* We are not responsible for any package lost or stolen.
* We are not responsible for anything “lost” in the mailing process if the tracking number is being shown as “Delivered.”
* If a package is returned to us due to an “insufficient address” given on the order, the customer will pay for shipping for the item to be re-shipped.
* You can cancel your order as long as it was not shipped yet and we did not provide you yet with a tracking number. The customer have 24h delay to cancel his order (according to the logistic information). To do so, just send us an email to: info@ingeniousbay.com or via messenger to: m.me/IngeniousBay, in this case we will proceed to a full refund within 48 hours after the request.
SHIPPING
After sending, if the order comes back to us due to insufficient address, wrong address, addressee not available and unclaimed, to resend the package the shipping will be charged. If the customer prefers to cancel, we will impose 20% administration fees of your total order value and deduct the shipping charges and refund you the remaining amount.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If your parcel being returned due to (incorrect address given by customer, unclaimed parcels, recipient not available during delivery) and a refund request is made, we will impose 20% administration fees of your total order value and deduct the shipping charges and refund you the remaining amount.
